Jaya9j Privacy Policy — Our Commitment to Protecting Your Information

1. Introduction

Welcome to jaya9j (jaya9j.ws). This Privacy Policy explains how we collect, use, and protect your personal information. By using any jaya9j service, you agree to this Privacy Policy.

We believe that respecting your privacy and maintaining full transparency in how your data is used are the hallmarks of a responsible platform. jaya9j is committed to keeping your trust, always.

This Privacy Policy applies to the jaya9j website, mobile app, and all our digital services. If you have any questions, please contact us at support@jaya9j.ws.

2. Information We Collect

Jaya9j collects two types of information — data you voluntarily provide and data collected automatically:

Information you provide directly:

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Current and permanent address.
• Identity documents for KYC verification (NID, passport, etc.).
• Mobile banking number linked to your payment method.
• Information and messages shared when contacting customer support.

Automatically collected information:

• IP address and browser type.
• Device information (operating system, model).
• Time spent on the platform and browsing patterns.
• Gaming history and transaction logs.
• Location data (country/city level only, not precise location).

3. How We Use Your Information

Jaya9j uses your information for the following purposes:

We never send you marketing messages without your consent. You can unsubscribe from marketing emails at any time through your notification settings.

4. Data Sharing & Disclosure

Jaya9j does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Legal Obligations: Information may be disclosed in response to a court order or request from a regulatory authority.
• Fraud Prevention: If fraudulent activity is detected, the relevant authorities may be notified.
• Technology Service Providers: Hosting, analytics, and customer support providers may access limited data under strict confidentiality agreements.

5. Data Retention & Deletion

How long jaya9j retains your data depends on the type of information and applicable legal requirements:

• Account Information: For the duration of your active account and up to 5 years after it is closed.
• Transaction records: Up to 7 years, as required by law.
• Cookies & session data: 30 days to 1 year (depending on the type).
• Support Contact History: Up to 2 years after a matter is resolved.

If you request account deletion, all data beyond legal obligations will be removed within 30 days. Send your data deletion request to support@jaya9j.ws.

6. Cookie Policy

Jaya9j uses cookies on its website and app. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To collect Google Analytics data for understanding how the platform is used.
• Marketing Cookies: To show relevant promotions (with your consent).

7. Security Measures

Jaya9j uses industry-leading security technology to protect your data. The key features of our security infrastructure are:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & Intrusion Detection: Round-the-clock monitoring to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by third parties.
• Data Backup: Your data is backed up across multiple secure servers.
• Staff Training: All staff receive regular training on data protection protocols.

In the rare event of a security breach, we will notify affected members within 72 hours and take immediate action.

8. Your Data Rights

Every member of the jaya9j platform has fundamental rights regarding their personal data:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or outdated information.
• Deletion: The right to request deletion of your data under certain circumstances.
• Right to Object to Processing: The right to object to your data being used for marketing or profiling purposes.
• Portability: The right to request an export of your data in a commonly used format.
• Withdrawal of consent: The right to withdraw consent for marketing communications at any time.

9. Protection of Minors

Jaya9j is a platform exclusively for adults aged 18 and above. We do not knowingly collect personal information from minors.

If we suspect that an account has been created by a minor, we will immediately close that account and delete all associated data. Parents or guardians with any concerns may contact us at support@jaya9j.ws.

10. Changes to the Privacy Policy

Jaya9j may update this Privacy Policy from time to time. For any significant changes, we will:

• We will update the "Last Updated" date at the top of this page.
• We will display a notification on the platform.
• We will send a notification to your registered email address.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

11. Privacy Contact

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@jaya9j.ws
• Live Chat: Available 24/7 on the platform
• Response time: Typically within 24–48 hours